Privacy Policy

1. Introduction

Neticks Inc. ("Neticks", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our endpoint backup and data protection service ("Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you register for the Service, we collect:

• Full name
• Business email address
• Password (encrypted and hashed)
• Account ID and domain information
• Payment and billing information (processed through secure third-party payment processors)

2.2 Service Usage Information

We collect information about how you use the Service, including:

• Backup configuration and settings
• Service access logs and timestamps
• Device and endpoint information (for backup purposes)
• Error logs and diagnostic information

2.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses
• Browser type and version
• Operating system information
• Device identifiers
• Session information and cookies

3. Data Storage and Encryption

3.1 Encryption Standards

We employ industry-leading encryption to protect your information:

• AES-256-CBC Encryption: All data is encrypted using Advanced Encryption Standard with 256-bit keys in CBC (Cipher Block Chaining) mode before transmission and storage.
• End-to-End Encryption: Data remains encrypted throughout the entire backup process, from source to destination.
• TLS/SSL Protection: All data in transit is protected using Transport Layer Security (TLS) protocols.
• Key Management: Encryption keys are managed securely using industry-standard key management practices. Keys are never stored in plain text.

3.2 Client-Controlled Storage

Your backup data is stored on cloud infrastructure that you designate and control:

• We do not have access to your backup data except as necessary to provide the Service
• You maintain full ownership and control of your data
• You are responsible for configuring and securing your cloud storage
• We are not responsible for data breaches or unauthorized access to your cloud storage

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your registration and manage your account
• Send you service-related communications (account updates, security alerts, etc.)
• Respond to your inquiries and provide customer support
• Monitor and analyze Service usage and performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

5. Information Sharing and Disclosure

We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, including:

• Payment processors (for billing purposes only)
• Email service providers (for sending service-related communications)
• Cloud infrastructure providers (for hosting our application, not your backup data)
• Analytics and monitoring services (for Service performance and security)

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders, etc.)
• Government requests or investigations
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted using AES-256-CBC encryption
• Access Controls: Strict access controls limit who can access your information
• Authentication: Multi-factor authentication (MFA) is required for account access
• Regular Security Audits: We conduct regular security assessments and updates
• Secure Infrastructure: Our application infrastructure follows industry best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Review how we use your information

7.2 Correction and Deletion

You may:

• Update or correct your account information at any time
• Request deletion of your account and associated data
• Opt out of certain communications (except service-critical messages)

7.3 Data Processing Restrictions

You may request that we:

• Limit how we process your information
• Object to certain types of data processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@neticks.com.

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. International Data Transfers

Neticks Inc. is based in Delaware, United States. If you are located outside the United States, your information may be transferred to and processed in the United States.

By using the Service, you consent to the transfer of your information to the United States and other countries where we operate, which may have different data protection laws than your country of residence.

We implement appropriate safeguards to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze Service usage and performance
• Enhance security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@neticks.com.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at support@neticks.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Sending an email notification to your registered email address
• Displaying a notice within the Service

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Neticks Inc.
Delaware, United States
Email: support@neticks.com

We will respond to your inquiry within 30 days.